Here’s a non-DeSean Jackson Eagles story.

With the uncertainty surrounding COVID-19 and NFL fan attendance this coming year, the Birds are allowing season ticket holders to opt out of 2020 and defer to 2021 instead. They explained the policy and procedure in a letter sent to STH, which reads as such (key part I put in bold):

“Dear: XXXX

Account#: XXXX

As our preparations for the 2020 season continue, please know that we are working closely with league and government officials to make all necessary adjustments with the health and safety of our fans, employees, players and community as our top priority.

We have been discussing and will continue to plan for all possible scenarios, but in order to facilitate new policies and safety measures, we are anticipating certain seating areas to be unavailable. As many teams have also communicated in recent weeks, there is a chance we will have to significantly reduce the stadium’s seating capacity.

At this time, you may have questions about how that would impact your experience as a season ticket member. We will communicate more information as the season approaches and our plans take shape.

We understand that, even with safety measures in place, you may have concerns about attending games in person. As such, we would like to offer you the option to defer your Season Tickets for the 2020 season. If you choose this option, we will pause your account for 2020 and resume your account in 2021 with the same seat locations you would have had in 2020.  If applicable, your SBL and any other ticket or club seat license agreement will remain in effect and you will resume season ticket purchases in 2021.

To opt-out of the 2020 season, please click cere, log into your Eagles Account Manager and complete the opt-out form. Any monies paid to date can either be applied to the 2021 season or refunded. Please complete this form by Wednesday, July 15th. We will send you an email confirming your opt-out within 10 business days of your submission.

If you do not want to opt-out, no action is required at this time.

For any questions or concerns, please contact our Season Ticket Member Services Team at 215-463-5500 or [email protected].

Fly Eagles Fly!”

It’s the right thing to do. What’s the alternative? Sit there and wait for word from the NFL, while pissing off your fans in the process and kicking the can down the road? It’s a crappy situation for a ticketing/sales department to find themselves in, but with this decision they are doing right by the customer and making the necessary adjustment. Kudos.