There are a couple of stories floating around out there about a “new” code of conduct at the Wells Fargo Center.
A fan code has always existed, but there’s a renewed effort this season to publicize and then enforce those guidelines. Writing about it at the Inquirer, Giana Han cites Flyers President of Business Operations Valerie Camillo:
The change has been driven by the event staff, the people who come face-to-face with the arena’s guests. Camillo said the change does not come from a rise in negative interactions in Philly but rather from the increasing difficulty customer service professionals have had with guests across the nation over the last two years.
When the staff members approached Camillo, their request resonated as something she wanted to focus on, she said. Camillo then asked staffers for their thoughts.
The first thing they asked for was to simply talk about the code of conduct more often. “It was fair for our workers to point out that we don’t really talk about it very much,” Camillo said.
So one way to promote the code of conduct is via this new video, which will play before every Sixers, Flyers, and Wings game:
And here’s the code itself, which doesn’t contain anything particularly groundbreaking or controversial. It’s basically just asking fans to act like normal human beings and to behave like adults, which can sometimes be challenging for idiots:
Respect player and performer safety:
- Do not physically interfere with or inappropriately harass athletes or performers.
- Do not throw projectiles onto the playing surface/performance area (except in the event of a Flyers hat trick)
Respect the arena and arena staff:
- Follow direction from arena staff and treat them with respect.
- Do not damage the arena or property within the arena.
Respect other guests:
- Treat all other guests with respect and contribute to an environment of respect at Wells Fargo Center.
- Do not use offensive language or gestures concerning a person’s race, ethnicity, color, gender, religion, creed, ability, age, sexual orientation, gender identity/expression, or national origin.
- Do not engage in any physical altercations or disruptive or inconsiderate behavior detrimental to the experience of other guests.
- Guests may report inappropriate behavior to the nearest usher, security staff member or other event personnel, or by texting 954-WFC-TEXT.
- All ticket holders are responsible for their conduct and the conduct of their guests and/or persons using their tickets.
- All guests must also comply with applicable NBA, NHL, NLL, and promoter codes of conduct.
- Violations of this Code of Conduct or any applicable Code of Conduct may result in ejection, arrest by police and the filing of criminal charges, and/or revocation of season ticket package, parking privileges or other benefits.
You’ll see the code posted around the arena. The video will play before games. It seems like they just wanted to double down on publicizing behavioral guidelines at the request of the staffers who have to deal with the knuckleheads.